Order & Delivery Queries
For Same Day Dispatch orders must be placed before 8PM Mon-Fri via Royal Mail, or 4pm for DPD & EVRi. We dispatch up until 12pm on Saturday and Sunday
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Age Verification
To comply with UK law, we must verify that all customers purchasing vape products are over the age of 18. We use 1Account Age Verification to ensure legal compliance and the safety of our community.
Account Queries
FAQs. My Account. How do I create an account? How do I reset/change my password? Why can't I sign into my account? Do I need an account to make an order at Vape Superstore?
Payments & Gift Card
FAQs. Payments & gift vouchers. How can I pay on your site? When is payment taken from my card? Why has my card payment failed?
Vape Rewards Club
Members get exclusive rewards and offers. Find out how to become a member, and explore all answers to reward club queries.
Promotions & Offers
Find out more about our promotions and offers, and what to do if you're discount code doesn't work.
Returns & Refunds
Returns have never been easier. Need to know how to return and item? Or querying your refund?
Company Information
Learn about our story, mission, and values. Find contact details, understand our privacy policy, and review our terms and conditions.
Buying Online
Buying vape products online from Vape Superstore is safe, convenient, and straightforward. Learn about our secure shopping process, how to choose the right products, and tips for a smooth online shopping experience.