Get in touch with us for any inquiries or support. Find our contact details and customer support hours here. How to Reach Us. Email: support@vapesuperstore.co.uk. Phone: 020 3394 0152. Monday to Friday: 9 AM to 8 PM. Saturday to Sunday: 9 AM to 5 PM.

Get in touch with us for any inquiries or support. Find our contact details and customer support hours here.How to Reach UsEmail: <a href="mailto:support@vapesuperstore.co.uk">support@vapesuperstore.co.uk</a>Phone: 020 3394 0152Monday to Friday: 9 AM to 8 PMSaturday to Sunday: 9 AM to 5 PMLive Chat: Available on our website during business hoursCustomer Support HoursOur customer support team is available to assist you during the following hours:Monday to Friday: 9 AM to 8 PMSaturday to Sunday: 9 AM to 5 PMContact FormYou can also use the <a href="https://www.vapesuperstore.co.uk/pages/contact-us">contact form</a> on our website to send us a message. We aim to respond to all inquiries within 24 hours.

How can I contact you?

Our terms and conditions outline the rules and guidelines for using our website and purchasing our products. Please read them carefully to understand your rights and obligations. Find them here 👉 Terms & Conditions

Our terms and conditions outline the rules and guidelines for using our website and purchasing our products. Please read them carefully to understand your rights and obligations.Find them here &#x1F449; <a href="https://www.vapesuperstore.co.uk/pages/terms-and-conditions">Terms &amp; Conditions</a>

Where can I find your terms & conditions?

Learn how to make a complaint at Vape Superstore. We strive to provide perfect service, but if something goes wrong, our team is here to help and resolve your query quickly.

At Vape Superstore, we pride ourselves on delivering an excellent experience to each and every customer. While we strive for perfection, we&#x2019;re human, and occasionally mistakes can happen. If something goes wrong, no matter how big or small the issue, we&#x2019;ll always do our best to put things right.Our Complaints Procedure:We&#x2019;re sorry if you&#x2019;ve encountered an issue and feel the need to make a complaint. Our customer care team is fully trained and ready to resolve your query quickly and efficiently. Here&#x2019;s how you can get in touch with us:Step 1: Contact Us<ul><li>Use the Contact information below or <a href="https://www.vapesuperstore.co.uk/pages/contact-us">click here to chat with the team</a>.</li><li>Please provide as much information as possible, such as your order number and the email address you used to register with Vape Superstore. This helps us address your query straight away.</li></ul>Step 2: We&#x2019;ll Review and Respond Once we&#x2019;ve received your complaint, we&#x2019;ll ensure it reaches the right team. Our customer care advisors are equipped to handle most issues directly, but if necessary, they&#x2019;ll pass your query on to the relevant department.Step 3: Resolution We aim to resolve your issue as quickly as possible. During busy times, it may take a little longer to get back to you, but rest assured we&#x2019;ll keep you updated throughout the process.Need More Information? For more details on our terms and conditions, feel free to visit our <a href="https://www.vapesuperstore.co.uk/pages/terms-and-conditions" rel="noopener" target="_new">Ts &amp; Cs page</a>.We truly appreciate your feedback &#x2013; positive or negative &#x2013; and we&#x2019;re committed to making things right. Your satisfaction is our priority, and we&#x2019;ll do everything we can to resolve any concerns.<h3 id="isPasted">Contacting Customer Support</h3>Email: <a href="mailto:support@vapesuperstore.co.uk" style=" text-decoration: none;">support@vapesuperstore.co.uk</a>Phone: 020 3394 0152 (Monday to Friday, 9 AM to 8 PM and Saturday to Sunday 9 AM to 5 PM)&#xA0;Live Chat: Available on our website during business hours

How can I make a complaint? Our Complaints Procedure

Learn about Vape Superstore's Policies & Practices, including our Terms, Privacy Policy, Returns, and more. Visit our Policies & Practices page for the full details.

At Vape Superstore, we are committed to providing a transparent and seamless shopping experience. Our Policies &amp; Practices outline how we handle important aspects such as:<ul><li>Terms and Conditions - Understanding our terms for using our website and purchasing products.</li><li>Privacy Policy - How we handle your personal data and protect your privacy.</li><li>Returns and Refund Policy - The process for returning items and receiving refunds.</li><li>Shipping and Delivery Policy - Information on shipping methods, costs, and delivery timeframes.</li><li>Age Verification Policy - Our commitment to verifying the legal age for purchasing nicotine products.</li><li>Health and Safety Warnings - The legal requirements for health and safety concerning our products.</li><li>And much more...</li></ul>These policies ensure that you have a clear understanding of your rights and responsibilities when shopping with us.<h2 id="accessing-the-full-policies">Accessing the Full Policies</h2>To view the complete list of our policies, including detailed information on product safety, customer support, and ethical practices, please visit our <a href="https://www.vapesuperstore.co.uk/pages/policies-practices" target="_blank">Policies &amp; Practices page</a>.<h2 id="why-are-these-policies-important">Why Are These Policies Important?</h2>Our Policies &amp; Practices are in place to ensure that you have a smooth and fair experience with Vape Superstore. They help us protect your rights as a consumer while also ensuring compliance with relevant laws and regulations. Whether you&apos;re looking to return a product, check shipping details, or understand our age verification process, our policies provide all the information you need to make informed decisions.<h2 id="contact-us">Contact Us</h2>If you have any questions about our policies or need further clarification, please don&apos;t hesitate to contact our customer service team. You can reach us via:<ul><li>Email:&#xA0;<a href="mailto:support@vapesuperstore.co.uk">support@vapesuperstore.co.uk</a></li><li>Phone: 020 3394 0152 &#xA0;&#xA0;</li><li>Live Chat: Available on our website</li></ul>We&#x2019;re here to assist you with any queries you may have.

Policies & Practices

Speak directly to a member of our support team

Send us a message and one of our customer service team will get back to you. Please allow 24 hours for a reply.

Our support lines are open Mon - Fri: 9am - 8pm and Sat-Sun: 9am - 5pm

Vape Superstore

Vape Superstore Help Centre

Learn about our story, mission, and values. Find contact details, understand our privacy policy, and review our terms and conditions.

Company Information | Vape Superstore Help Centre

Where is my order, did it go through?

How do I access my order information?

How do I track my order?

How do I change or cancel my order?

My delivery hasn't arrived yet, where is it?

I haven't received an order confirmation?

Out of Stock Items

Do you use discreet packaging?

What Shipping Options Do You Offer?

Order & Delivery Queries

Why is Age Verification Required?

How do you verify my age?

What Happens if I Fail Age Verification?

Age Verification

How do I create an account?

Do I need to create an account to place an order?

How do I access my account?

Why can't I sign to my account?

I have forgotten my password, HELP?

How do I update my account information?

How do you protect my data?

Account Queries

How can I pay on your website?

Do you accept KLARNA?

Why is my card payment declining?

How do I use a Vape Superstore Gift Card?

Is my payment secure?

Payments & Gift Card

What is your returns policy?

How do I return an item to Vape Superstore?

When will I receive my refund?

Returns & Refunds

How do I sign up for the Vape Rewards Club system?

How can I check my rewards club balance?

Do my rewards points expire?

Can I redeem my points for cash?

How do I redeem my reward points?

How do I refer a friend?

Vape Rewards Club

When will I receive my welcome discount code?

Do you offer promotion codes or discount codes for students?

My discount code doesn't work, what do I do?

Where can I see your current promotions?

Vape Superstore Discounts: NHS, Student, and First Order

Promotions & Offers

How to Fix E-Liquid Leaks from Your Vape Tank

Why Does My Vape Taste Burnt? How to Fix It

How to Improve Weak or No Flavour in Your Vape

Why Is My E-Liquid Turning Dark in the Tank?

How to Stop E-Liquid Spitting and Popping

How to Mix a Shortfill E-Liquid

I Can’t Open My E-Liquid Bottle – What Do I Do?

My Vape Battery Isn’t Working

My Vape's OLED Screen Says There’s No Atomiser

I’m Not Getting Any Draw from My Vaping Device

I’m Getting a Dry Hit / Burnt Taste When I Vape

How Do I Turn On My Vape?

How Do I Change My Vape Coil?

Why Does My Disposable Vape Taste Burnt?

Troubleshooting Tips

How Does Vaping Help with Quitting Smoking?

What Nicotine Strength Should I Start With?

Which Vape Kit is Best for Beginners?

What Are the Health Risks Associated with Vaping?

How Do I Manage Cravings While Switching to Vaping?

Are There E-Liquids That Mimic the Taste of Cigarettes?

How Do I Gradually Reduce Nicotine Levels?

Is Vaping More Cost-Effective Than Smoking?

Can I Vape Without Nicotine?

How Do I Get Started with Nicotine Salts?

What is the Difference Between MTL and DTL Vaping?

How Do I Choose the Right E-Liquid for Me?

Can I Mix Different E-Liquids?

How Do I Inhale Correctly When Vaping?

How to Choose the Best Vape Kit for You

How to Choose the Best Disposable Vape

How Many Calories Are in a Vape?

How Many Cigarettes Are in a Vape?

New to Vaping?

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How to Verify Your Lost Vape Product

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How to Verify Your UWELL Vape

How to Verify Your Vaporesso Vape

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Verifying Your Vape

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GeekVape Vape Instructions

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IQOS Heated Tobacco Instructions

OXVA Xlim Pro 2 User Manual

OXVA Xlim Classic Edition User Manual

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Vaporesso Xros 4 Mini User Manual

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Vaporesso Xros 3 User Manual

Vaporesso Xros Pro User Manual

Vaporesso Vape Instructions

VooPoo Argus A User Manual

VooPoo Vape Instructions

User Manuals & Instructions

How do I place an order on your website?

Is It Safe to Buy Vape Products Online?

Do you use discreet packaging? Buying Online

Vape Superstore Reviews

Vape Superstore Opening Times & Locations

Do I need ID to order?

Vape Superstore Contact Information: Phone Number & Live Chat

Buying Online