Order & Delivery Queries
For Same Day Dispatch orders must be placed before 8PM Mon-Fri via Royal Mail, or 4pm for DPD & EVRi. We dispatch up until 12pm on Saturday and Sunday
Get more information
Age Verification
To comply with UK law, we must verify that all customers purchasing vape products are over the age of 18. We use 1Account Age Verification to ensure legal compliance and the safety of our community.
Account Queries
FAQs. My Account. How do I create an account? How do I reset/change my password? Why can't I sign into my account? Do I need an account to make an order at Vape Superstore?
Payments & Gift Card
FAQs. Payments & gift vouchers. How can I pay on your site? When is payment taken from my card? Why has my card payment failed?
Returns & Refunds
Returns have never been easier. Need to know how to return and item? Or querying your refund?
Vape Rewards Club
Members get exclusive rewards and offers. Find out how to become a member, and explore all answers to reward club queries.
Promotions & Offers
Find out more about our promotions and offers, and what to do if you're discount code doesn't work.
Troubleshooting Tips
Find simple solutions to common vape kit & e-liquid problems like leaks, burnt taste, weak flavour, and more. Visit the Vape Superstore Help Centre for beginner-friendly advice.
New to Vaping?
New to vaping? Start here with our guides to help you choose the right vape kit, find the perfect nicotine strength, and understand how vaping can help you quit smoking. Find all the beginner information you need at the Vape Superstore Help Centre.
Verifying Your Vape
With the increasing popularity of vaping, counterfeit products have become a concern. Verifying your vape ensures you are using authentic products from trusted manufacturers, providing you with a safer and more enjoyable experience.
User Manuals & Instructions
Find comprehensive user manuals for all your vape devices, including setup guides, troubleshooting tips, and maintenance instructions. Get the most out of your vape products with our easy-to-follow user manuals. Visit the Vape Superstore Help Centre
Company Information
Learn about our story, mission, and values. Find contact details, understand our privacy policy, and review our terms and conditions.
Get support
- Contact usSend us a message and one of our customer service team will get back to you. Please allow 24 hours for a reply.
- Chat with usSpeak directly to a member of our support team
- Call usOur support lines are open Mon - Fri: 9am - 8pm and Sat-Sun: 9am - 5pm
- Call: +44 20 3394 0152