What Happens if I Fail Age Verification?Updated 6 months ago
If you fail age verification, you will need to provide additional documentation or use alternative verification methods. Learn what to do if your age verification fails.
If your age verification fails, don’t worry. Here’s what to do next:
Review the Information: Ensure that the information you provided (name, billing address, and date of birth) matches your official documents exactly. Even small discrepancies can cause verification to fail.
Try Alternative Methods: You can use other verification methods offered by 1Account, such as:
- Mobile Phone Number
- Credit Card
- Electoral Roll
- Driver's License
- Citizens Card
Submit a Photo ID: If these methods fail, you can email a clear photo of your passport or driver's license to [email protected] for manual verification.
Contact Customer Support: If you continue to experience issues, please contact our customer support team for assistance.
Refunds for Unverified Orders
If you are unable to verify your age, the shadow payment taken from your card will be refunded. No funds will be charged if age verification fails.
Contacting Customer Support
For further assistance, reach out to our customer support team:
- Email: [email protected]
- Phone: 020 3394 0152 (Monday to Friday, 9 AM to 8 PM and Saturday to Sunday 9 AM to 5 PM)
- Live Chat: Available on our website during business hours