Speak directly to a member of our support team

Send us a message and one of our customer service team will get back to you. Please allow 24 hours for a reply.

Our support lines are open Mon - Fri: 9am - 8pm and Sat-Sun: 9am - 5pm

Vape Superstore Help Centre

UK Delivery is normally 1-2 working daysMainland Europe 3-7 working daysRest of the world 5-14 days

UK Delivery is normally 1-2 working days. Mainland Europe 3-7 working days. Rest of the world 5-14 days

How long will my order take to arrive?

Where is my order, did it go through?

How do I access my order information?

How do I track my order?

How do I change or cancel my order?

My delivery hasn't arrived yet, where is it?

I haven't received an order confirmation?

Out of Stock Items

Do you use discreet packaging?

What Shipping Options Do You Offer?

How long does Royal Mail Tracked 24 take?

Order & Delivery Queries

Why is Age Verification Required?

How do you verify my age?

What Happens if I Fail Age Verification?

Age Verification

How do I create an account?

Do I need to create an account to place an order?

How do I access my account?

Why can't I sign to my account?

I have forgotten my password, HELP?

How do I update my account information?

How do you protect my data?

Account Queries

How can I pay on your website?

Do you accept KLARNA?

Why is my card payment declining?

How do I use a Vape Superstore Gift Card?

Is my payment secure?

Payments & Gift Card

What is your returns policy?

How do I return an item to Vape Superstore?

When will I receive my refund?

Returns & Refunds

How do I sign up for the Vape Rewards Club system?

How can I check my rewards club balance?

Do my rewards points expire?

Can I redeem my points for cash?

How do I redeem my reward points?

How do I refer a friend?

Vape Rewards Club

When will I receive my welcome discount code?

Do you offer promotion codes or discount codes for students?

My discount code doesn't work, what do I do?

Where can I see your current promotions?

Vape Superstore Discounts: NHS, Student, and First Order

Promotions & Offers

How to Fix E-Liquid Leaks from Your Vape Tank

Why Does My Vape Taste Burnt? How to Fix It

How to Improve Weak or No Flavour in Your Vape

Why Is My E-Liquid Turning Dark in the Tank?

How to Stop E-Liquid Spitting and Popping

How to Mix a Shortfill E-Liquid

How to Open a Child-Resistant E-Liquid Bottle

My Vape Battery Isn’t Working

My Vape's OLED Screen Says There’s No Atomiser

I’m Not Getting Any Draw from My Vaping Device

I’m Getting a Dry Hit / Burnt Taste When I Vape

How Do I Turn On My Vape?

How Do I Change My Vape Coil?

Why Does My Disposable Vape Taste Burnt?

How to Fix a Pod Leaking From the Bottom

How to Refill a Vape

How to Clean a Vape Tank

How to Unlock a PIXL 8000 Vape

Troubleshooting Tips

How Does Vaping Help with Quitting Smoking?

What Nicotine Strength Should I Start With?

Which Vape Kit is Best for Beginners?

What Are the Health Risks Associated with Vaping?

How Do I Manage Cravings While Switching to Vaping?

Are There E-Liquids That Mimic the Taste of Cigarettes?

How Do I Gradually Reduce Nicotine Levels?

Is Vaping More Cost-Effective Than Smoking?

Can I Vape Without Nicotine?

How Do I Get Started with Nicotine Salts?

What is the Difference Between MTL and DTL Vaping?

How Do I Choose the Right E-Liquid for Me?

Can I Mix Different E-Liquids?

How to Inhale a Vape Properly

How to Choose the Best Vape Kit for You

How to Choose the Best Disposable Vape

How Many Calories Are in a Vape?

How Many Puffs of a Vape Equal a Cigarette?

New to Vaping?

How to Verify Your Aroma King Vape

How to Verify Your Aspire Vape

How to Verify Your SKE Crystal Bar

How to Verify Your Elf Bar

How to Verify Your Geekvape Product

How to Verify Your IVG Vape

How to Verify Your Lost Mary Vape

How to Verify Your Lost Vape Product

How to Verify Your SMOK Vape

How to Verify Your UWELL Vape

How to Verify Your Vaporesso Vape

How to Verify Your VooPoo Vape

Verifying Your Vape

Aspire Pockex User Manual

Aspire Gotek X II User Manual

Aspire Vape Instructions

How to Set Up Your Elfa Pro Pod Kit

How to Use the Elf Bar EB1200: A Video Guide

How to Use the Elf Bar 600 Prefilled Pod Kit

ELF Bar Vape Instructions

How to Set Up Your Geek Vape Sonder Q Pod Kit

GeekVape Vape Instructions

How to Set Up Your IVG 2400 Disposable Vape

IVG Vape Instructions

How to Set Up Your IQOS ILUMA ONE

How to Set Up Your IQOS ILUMA

IQOS Heated Tobacco Instructions

OXVA Xlim Pro 2 User Manual

OXVA Xlim Classic Edition User Manual

OXVA Xlim Go User Manual

OXVA Vape Instructions

Vaporesso XROS 4 User Manual

Vaporesso Xros 4 Mini User Manual

Vaporesso Luxe X2 User Manual

Vaporesso Xros 3 User Manual

Vaporesso Xros Pro User Manual

Vaporesso Vape Instructions

VooPoo Argus A User Manual

VooPoo Vape Instructions

How to set up your Lost Mary BM6000

How to Use the Lost Mary BM600 Prefilled Pod Kit

Lost Mary Setup Guides

How to Set Up the Hayati Pro Max+

Hayati Vape Instructions

User Manuals & Instructions

How can I contact you?

Where can I find your terms & conditions?

How can I make a complaint? Our Complaints Procedure

Policies & Practices

How do I place an order on your website?

Is It Safe to Buy Vape Products Online?

Do you use discreet packaging? Buying Online

Vape Superstore Reviews

Vape Superstore Opening Times

Do I need ID to order?

Vape Superstore Contact Information: Phone Number & Live Chat

Buying Online

How long will my order take to arrive?Updated 8 months ago