How do I track my order?Updated 8 months ago

How to Track Your Order

Keeping track of your order is simple and straightforward. Here’s how you can do it:

Shipping Confirmation Email: Once your order has been dispatched, you’ll receive a confirmation email containing your shipping details. This email will include a tracking number which will redirect you through to our couriers website. 

Log in to Your Account: If you have an account with us, you can log in and go to the 'My Orders' section. Here, you’ll find a list of all your orders along with their current status and tracking information.

You can also sign in here to manage your orders. Just pop in your email address or phone number, and you'll receive a code to gain access to your order history and tracking.

What to Do If You Can’t Track Your Order

Sometimes, tracking information might not be available immediately. Here’s what you can do if you’re having trouble:

Wait a Bit: It can take a few hours for the tracking information to update once your order has been shipped. Please allow some time and try again later.

Check Your Email: Ensure you’re checking the correct email account that you used to place the order. Look for an email from us with the subject line 'Hey [Your Name], your order has been shipped!'.

Contact Customer Support: If you still can’t find your tracking information, please reach out to our customer support team. Have your order number handy so we can assist you quickly.

Contacting Customer Support

If you need further assistance, you can contact our customer support team via:

Email: [email protected]

Phone: 020 3394 0152 

Monday to Friday: 9 AM to 8 PM

Saturday to Sunday: 9 AM to 5 PM

Live Chat: Available on our website during business hours

We’re here to help ensure you have a smooth shopping experience with us!