Speak directly to a member of our support team

Send us a message and one of our customer service team will get back to you. Please allow 24 hours for a reply.

Our support lines are open Mon - Fri: 9am - 8pm and Sat-Sun: 9am - 5pm

Vape Superstore Help Centre

Get help with your Vape Superstore orders, account and payment questions, fix login issues, reward system assistance and troubleshooting questions. We're here to help.

Vape Superstore Help Centre & Support

For Same Day Dispatch orders must be placed before 10PM Mon-Fri via Royal Mail, or 4pm for DPD. We dispatch up until 3pm on Saturday and Sunday

Order & Delivery Queries

To comply with UK law, we must verify that all customers purchasing vape products are over the age of 18. We use 1Account Age Verification to ensure legal compliance and the safety of our community.

Age Verification

FAQs. My Account. How do I create an account? How do I reset/change my password? Why can't I sign into my account? Do I need an account to make an order at Vape Superstore?

Account Queries

FAQs. Payments & gift vouchers. How can I pay on your site? When is payment taken from my card? Why has my card payment failed?

Payments & Gift Card

Returns have never been easier. Need to know how to return and item? Or querying your refund?

Returns & Refunds

Members get exclusive rewards and offers. Find out how to become a member, and explore all answers to reward club queries.

Vape Rewards Club

Find out more about our promotions and offers, and what to do if you're discount code doesn't work.

Promotions & Offers

Find simple solutions to common vape kit & e-liquid problems like leaks, burnt taste, weak flavour, and more. Visit the Vape Superstore Help Centre for beginner-friendly advice.

Troubleshooting Tips

New to vaping? Start here with our guides to help you choose the right vape kit, find the perfect nicotine strength, and understand how vaping can help you quit smoking. Find all the beginner information you need at the Vape Superstore Help Centre.

New to Vaping?

With the increasing popularity of vaping, counterfeit products have become a concern. Verifying your vape ensures you are using authentic products from trusted manufacturers, providing you with a safer and more enjoyable experience.

Verifying Your Vape

Learn about our story, mission, and values. Find contact details, understand our privacy policy, and review our terms and conditions.