How can I make a complaint? Our Complaints ProcedureUpdated 19 days ago
At Vape Superstore, we pride ourselves on delivering an excellent experience to each and every customer. While we strive for perfection, we’re human, and occasionally mistakes can happen. If something goes wrong, no matter how big or small the issue, we’ll always do our best to put things right.
Our Complaints Procedure:
We’re sorry if you’ve encountered an issue and feel the need to make a complaint. Our customer care team is fully trained and ready to resolve your query quickly and efficiently. Here’s how you can get in touch with us:
Step 1: Contact Us
- Use the Contact information below or click here to chat with the team.
- Please provide as much information as possible, such as your order number and the email address you used to register with Vape Superstore. This helps us address your query straight away.
Step 2: We’ll Review and Respond
Once we’ve received your complaint, we’ll ensure it reaches the right team. Our customer care advisors are equipped to handle most issues directly, but if necessary, they’ll pass your query on to the relevant department.
Step 3: Resolution
We aim to resolve your issue as quickly as possible. During busy times, it may take a little longer to get back to you, but rest assured we’ll keep you updated throughout the process.
Need More Information?
For more details on our terms and conditions, feel free to visit our Ts & Cs page.
We truly appreciate your feedback – positive or negative – and we’re committed to making things right. Your satisfaction is our priority, and we’ll do everything we can to resolve any concerns.
Contacting Customer Support
Email: [email protected]
Phone: 020 3394 0152 (Monday to Friday, 9 AM to 8 PM and Saturday to Sunday 9 AM to 5 PM)
Live Chat: Available on our website during business hours