Out of Stock ItemsUpdated 2 months ago

What Happens When an Item Is Out of Stock

We strive to keep all our products available, but sometimes certain items may be out of stock. Here’s what you need to know:

Notification: If an item you’ve ordered goes out of stock, we will notify you via email as soon as possible. This email will include details on the affected items and the steps you can take next.

Substitute Options: We may offer you substitute options for the out-of-stock items. This could be a similar product or a different colour/flavour/strength. You can choose to accept the substitute or decline it.

Partial Shipments: If only part of your order is out of stock, we may ship the available items immediately and send the out-of-stock items once they are back in stock. You will not be charged extra for the additional shipping.

Partial Refund: If only part of your order is out of stock, we can refund the item/s and ship the remaining part of your order.

What to Do If an Item You Want Is Out of Stock

If an item you’re interested in is out of stock and not available for pre-order, you have a few options:

Sign Up for Restock Alerts: On the product page, you can sign up to be notified via email when the item is back in stock. This way, you’ll be the first to know when it’s available again.

Check Similar Products: Explore our website for similar products that might meet your needs. Our customer support team is also happy to help you find suitable alternatives.

Contact Customer Support: If you have any questions about out-of-stock items or need assistance finding a substitute, our customer support team is here to help.

Email: [email protected]

Phone: 020 3394 0152 (Monday to Friday, 9 AM to 8 PM and Saturday to Sunday 9 AM to 5 PM) 

Live Chat: Available on our website during business hours

We appreciate your understanding and patience when items are out of stock. We are always working to restock our products as quickly as possible to ensure you can get what you need.