I haven't received an order confirmation?Updated a month ago
Didn't Receive an Order Confirmation Email
Not receiving an order confirmation email can be concerning, but don’t worry. Here’s what you can do to resolve the issue:
Check Your Email Folders: Sometimes, our emails can end up in your spam or junk folder. Check these folders in your email account to see if the confirmation email is there.
Verify Your Email Address: Ensure that the email address you provided during checkout is correct. A small typo can prevent the confirmation email from being delivered to you.
Log in to Your Account: If you have an account with us, log in and go to the 'My Orders' section. Here, you should be able to see the details of your recent orders, including the one you’re concerned about.
Contacting Customer Support
If you’ve checked your folders and verified your email address but still haven't received the confirmation email, please contact our customer support team for assistance.
- Email: [email protected]
- Phone: 020 3394 0152 (Monday to Friday, 9 AM to 8 PM and Saturday to Sunday 9 AM to 5 PM)
- Live Chat: Available on our website during business hours
When contacting us, please provide the following information to help us locate your order quickly:
- Your full name
- The email address used for the order
- Any other details about the order (e.g., items purchased, order date)
What to Check in Your Order Confirmation
Once you receive your order confirmation email, please review it carefully to ensure all details are correct. Here’s what to look for:
Order Number: This is a unique identifier for your order. Keep it handy for any future inquiries.
Shipping Address: Verify that the shipping address is correct to avoid any delivery issues.
Items Ordered: Check that the items listed match what you intended to purchase, including the quantity and any specific variations (e.g., flavours or strengths).
Payment Details: Ensure that the payment method and amount charged are accurate.
Estimated Delivery Date: Refer to the estimated delivery date provided in the email to know when to expect your order.
If you notice any discrepancies or have any concerns, please contact our customer support team immediately so we can address the issue.