Account Security

How We Protect Your Data

Your security is our top priority. We employ several measures to ensure your personal and payment information is kept safe:

1. Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology. This ensures that any information you send or receive is protected from unauthorised access.

2. Secure Payment Gateways: We use trusted and secure payment gateways to process your transactions. These gateways comply with the highest security standards to protect your payment details.

3. Data Storage: Your personal information is stored on secure servers protected by firewalls and other advanced security measures. Access to this data is restricted to authorised personnel only.

Tips for Keeping Your Account Secure

While we take extensive measures to protect your data, there are steps you can take to further safeguard your account:

1. Create a Strong Password: Use a combination of letters (both upper and lower case), numbers, and special characters. Avoid using easily guessable information such as your name or birthdate.

2. Change Your Password Regularly: Regularly updating your password reduces the risk of unauthorized access.

3. Enable Two-Factor Authentication (2FA): If available, enable 2FA for an extra layer of security. This typically involves receiving a code on your phone or email that you need to enter along with your password.

4. Be Wary of Phishing Scams: Be cautious of emails or messages asking for your personal information. We will never ask for your password or payment details via email.

5. Log Out After Use: Always log out of your account, especially when using a shared or public computer.

Recognising Fraudulent Activities

It’s important to be aware of signs that your account may be compromised:

1. Unusual Account Activity: Monitor your account for any unfamiliar orders or changes to your personal information.

2. Unexpected Emails: If you receive an email about a password change or login attempt that you did not initiate, contact our customer support immediately.

3. Strange Payment Requests: Be cautious of any unexpected payment requests or messages that seem suspicious.

What to Do If Your Account Is Compromised

If you suspect that your account has been compromised, follow these steps immediately:

1. Change Your Password: Log in to your account and change your password. If you cannot log in, use the 'Forgot Your Password?' feature to reset it.

2. Enable 2FA: If not already enabled, set up two-factor authentication for added security.

3. Contact Customer Support: Report the issue to our customer support team so we can investigate and take necessary action to protect your account.

   • Email: [email protected]
   • Phone: 020 3394 0152 (Monday to Friday, 9 AM to 8 PM and Saturday to Sunday 9 AM to 5 PM) 
   • Live Chat: Available on our website during business hours

Your vigilance helps us maintain a safe and secure shopping environment for all our customers.