How do I change or cancel my order?Updated 2 months ago
Changing or Cancelling Your Order
How to Change Your Order
We understand that sometimes you might need to make changes to your order after it has been placed. Here’s how you can do it:
Timing is Key: The sooner you contact us, the better. Once an order has been processed and shipped, we won’t be able to make any changes.
Contact Customer Support: Reach out to our customer support team as soon as possible with the details of the changes you’d like to make. This can include changing the shipping address, adding or removing items, or updating quantities.
Email: [email protected]
Phone: 020 3394 0152
Monday to Friday: 9 AM to 8 PM
Saturday to Sunday: 9 AM to 5 PM
Live Chat: Available on our website during business hours
Provide Order Details: When contacting us, make sure to have your order number and the specific changes you want to make. This will help us process your request quickly.
Cancelling an Order
If you need to cancel your order, follow these steps:
- Act Quickly: Similar to changing an order, cancelling is only possible before the order has been processed and shipped. The sooner you reach out, the higher the chance we can cancel it.
- Contact Customer Support: Get in touch with our customer support team immediately to request a cancellation.
Email: [email protected]
Phone: 020 3394 0152
Monday to Friday: 9 AM to 8 PM
Saturday to Sunday: 9 AM to 5 PM
Live Chat: Available on our website during business hours
Confirmation: Once your cancellation request is processed, we will send you a confirmation email. If your order has already been shipped, we will provide instructions on how to return the items once they arrive.
After Order Processing
If your order has already been processed and shipped, unfortunately, we won't be able to make changes or cancel it. However, you can return the items once they arrive for a refund or exchange, following our return policy guidelines.
Important Notes
Refunds: For cancelled orders, refunds will be processed immediately and received back within 5-7 business days to the original payment method.
Reordering: If you need different items, it might be quicker to place a new order and cancel the old one if it hasn’t been processed yet.
We strive to make the process as smooth as possible for you. If you have any questions or need further assistance, our customer support team is here to help.