Why is my card payment declining?Updated 4 months ago

There are a number of reasons why you might be having trouble completing your purchase. The most common problems are around your billing/card information being incorrectly entered.

1. Make sure the billing information is correct to the card you are trying to use. You need to enter the address that your card is registered to. You can select a different shipping address however if the billing address does not match the order is likely to be rejected.

2. Please ensure the card details have been entered correctly and that the all details including the CV2 (the 3 digits on the back of your card
or 4 digits on the front if using Amex) are correct.

3. Finally check that you are using a card type we accept. We accept payments from Visa, Visa Debit, Mastercard and American Express.

If you are ordering from outside the UK please check with your bank that you can make international purchases with that card.

If you are still having issues making payment, please contact a member of our team who will try and help resolve the problem.