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How do you verify my age?Updated 7 months ago

We verify your age using 1Account services. This process takes place after you place an order, ensuring compliance with legal requirements and protecting minors.

Verification Process:

  1. Place Your Order: When you place an order with us, we will request your full name, billing address, and date of birth. Ensure this information matches your official documents (passport, driver's license, electoral roll, or UK credit card) as we use it for age verification.

  2. 1Account Verification: After your order is placed, 1Account will use the provided information to verify your age. This involves checking your details against various databases to confirm your eligibility.

  3. Shadow Payment: A shadow payment will be taken from your card to ensure funds are available once you are verified. If you are unable to verify your age, the funds will be returned.

Alternative Verification Methods:

If the initial verification fails, you can verify your age through the following methods:

  • Mobile Phone Number
  • Credit Card
  • Electoral Roll
  • Driver's License
  • Citizens Card
  • Passport or Driver's License Photo: You can email a photo of your passport or driver's license to [email protected].

Future Orders: Once you have successfully verified your age, you will not need to complete this process again for future orders, even if using an alternative email address.

Data Privacy and Security

Your privacy and data security are paramount. We use 1Account to securely verify your age, and they handle your data with stringent security measures. Data retained by 1Account is periodically reviewed to ensure it is not held longer than necessary. For more information, you can visit 1Account’s website at 1account.net.

If you have any questions or need further assistance with age verification, please contact our customer support team:

  • Email: [email protected]
  • Phone: 020 3394 0152 (Monday to Friday, 9 AM to 8 PM and Saturday to Sunday 9 AM to 5 PM) 
  • Live Chat: Available on our website during business hours
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