How do I place an order on your website?Updated a month ago

Placing an order on our website is simple and user-friendly. Follow these step-by-step instructions to complete your purchase with ease.

Step-by-Step Guide to Ordering

1. Browse Products
   • Categories: Navigate through our product categories such as e-cigarettes, vape pens, e-liquids, and accessories.
   • Search Bar: Use the search bar at the top of the page to find specific products or brands.
2. Select Your Products
   • Product Pages: Click on a product to view its details, including descriptions, specifications, and customer reviews.
   • Add to Cart: Choose your desired quantity, nicotine strength, and flavour (if applicable), then click 'Add to Cart'.
3. View Your Cart
   • Cart Icon: Click on the cart icon at the top right corner of the page to view the items in your cart.
   • Review Items: Check the items in your cart, adjust quantities if necessary, and ensure all selections are correct.
4. Proceed to Checkout
   • Checkout Button: Click 'Proceed to Checkout' to start the checkout process.
   • Sign In or Create an Account: Log in to your existing account or create a new one. Alternatively, you can check out as a guest.
5. Enter Shipping Information
   • Address Details: Enter your shipping address details. Make sure all information is accurate to avoid delivery issues.
   • Delivery Options: Select your preferred shipping method based on delivery time and cost.
6. Enter Payment Information
   • Payment Methods: Choose your payment method (credit/debit card, or gift card) and enter the required details.
   • Promo Code: If you have a promo code, enter it in the discount code field and click 'Apply'.
7. Review and Place Order
   • Order Summary: Review your order summary, including items, shipping, and payment details.
   • Place Order: Click 'Place Order' to complete your purchase. You will receive an order confirmation email shortly after.

Additional Tips for a Smooth Shopping Experience

1. Create an Account: Save your details for faster checkout, track your orders, and earn reward points.
2. Check for Promotions: Look out for ongoing promotions and discount codes to save on your purchases.
3. Read Product Reviews: Customer reviews can provide valuable insights into product quality and performance.
4. Contact Customer Support: If you encounter any issues during the ordering process, our customer support team is here to help.

Contacting Customer Support

For any questions or assistance with placing an order, please contact our customer support team:

• Email: [email protected]
• Phone: 020 3394 0152  (Monday to Friday, 9 AM to 8 PM and Saturday to Sunday 9 AM to 5 PM) 
• Live Chat: Available on our website during business hours